Recent Posts page 1

Changing minds: Why repetition and focus matter immensely

By Pat Heffernan on Feb. 9, 2017


If you are seeking positive change, you know your language choice matters. Your nightmare is to inadvertently use...

Keeping “the love” in your customer relationships

By Sally Kieny on Nov. 26, 2015


It doesn’t matter what type of business or sector you work in—nonprofit, for profit, consulting, B2B, B2C,...

When you say it better with pictures: 3 examples

By Brad Pettengill on Jun. 18, 2015


"A picture is worth a thousand words" has never been more relevant. Cave paintings thousands of years old got a...